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my experiance with subaru uk
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Old 20 Jan 2006, 06:19 PM   #1 (permalink)
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my experiance with subaru uk

i have owned my inpreza for a year and last week the transmition light came on so i took it to my local dealer who i bought it off and booked it in
it went in this morning
at 1 pm today i get a call from the dealer
your battery is faulty and including the diagnotise thats 140 fitted
o i said is it not covered by my warranty the car is just over 3 years old
no its not covered by the subaru 3 year garantee or your extended garantee
i new it would not be covered by the extended garantee
but thought it would be covered under the sale of goods act as 3 months out of a warranty is reasonable length of time on a 20000 car
sory cannot help
i than phoned subaru uk
explaned my problem and was nothing they could do
i spoke to progresivly higher manager and no the sale of good act does not make any differance
so what am i going to do about it
get rid is one idea
but so far the best is to goto trading standards
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Old 20 Jan 2006, 07:13 PM   #2 (permalink)
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Sorry
Not defending them.

BUT
A 3 year Warranty is a 3 Yr Warranty not 3yrs 3 months

Can not see why you have a gripe
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Old 20 Jan 2006, 07:32 PM   #3 (permalink)
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Quote:
Originally Posted by PeterUK300
Sorry
Not defending them.

BUT
A 3 year Warranty is a 3 Yr Warranty not 3yrs 3 months

Can not see why you have a gripe
i can see what you are saying but the sale of goods act states that if a product fails with in a reasonable time of the warranty expiring it should be covered

if you buy a 2000 TV and it failed 1 month outside the guarantee you would expect it repaired under guarantee (this is my experience from working in the av sales area for 13 years)
the same is true of a car warranty

but more importantly it was the compleae lack a customer service and the way i was spoken to but the verious people and there compleate lack respect
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Old 20 Jan 2006, 08:42 PM   #4 (permalink)
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Its a shame you have witnessed negative communication from Subaru - i think this is garage specific too - I cannot complain in any way shape or form about claiming on warrenty with my local dealer.

Hope you get things sorted. Maybe consider taking out the extended warrenty for the 5 year period? issues like theis arising in the future would then be covered.

Just a thought.
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Old 21 Jan 2006, 10:03 AM   #5 (permalink)
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My experience of garages is similar to yours sorry to say - some good some bad - I had a stuggle getting a warranty claim from them for a replacement part that was fitted by a non authorised dealer (a cam sensor fitted by Power Engineering) The part was a genuine part but Subaru uk said they were not qualified to fit it (even I could have done it!) The local dealer didn't have the part even though I was told I should replace it asap! Anyway they compromised in the end and gave me cost of the part back not the labour. At least they compromised unlike your lot. There are plenty of specialists out there who really do care about you and your car and your loyalty and I'm sure will look after you. Pawel at Underkew came round to my house when I had a problem with my thermostat at 10pm one night (I was going to Birmingham the next day) what did it cost to fix - nothing - I gave him a bottle of wine - but everyone at my office uses him to service their cars now! Its called service! Good luck mate perhaps they may have a point to say the car is out of warranty but why not try to compromise with you - split the cost or give you some free floor mats or something, give you a cup of coffee, fix the problem and look after you!
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Old 22 Jan 2006, 07:09 PM   #6 (permalink)
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gotta admitt subaru uk are pretty crap with stuff like this lee who owned mr wid off here`s car previous had problems with subaru uk because of a paperwork cock up by the supplying main dealer the trouble was he`d got all the subaru uk warranty paperwork so when the engine blew rang subaru uk warranties they said yer take it to a local dealer so fair enough he did they stripped down the engine then only to be told by subaru uk they wouldnt honour the warranty because of a paperwork cock up so the car stayed in the garage in bits for a further wk whilst everyone were still arguing untill lee in the end agreed to pay for the engine removal/stripdown by lucas of mansfield (who were great with him by the way)then got picked up with engine out and returned to chandlers of lincoln (supplying dealer)where eventually it got sorted only to go again shortly after(faulty maf sensor was not changed)so was rather an expensive cock up by chandlers 2 rebuilds 2 pay 4-dnt think they`l do that again.
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Old 22 Jan 2006, 08:32 PM   #7 (permalink)
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This makes good reading - please do keep these comments / stories coming
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