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When do you stop trying - short tale
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Old 08 Jul 2010, 10:27 AM   #1 (permalink)
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When do you stop trying - short tale

As you all know Ive been after a few mods, about 2 grands worth,
I wanted to get it all in 1 hit and from 1 place so if anything was to go sour its only 1 stop, not this from xxx online and fitted by joe bloggs etc etc,
So I ring a Very well known Subaru tuner for advise and ideas,all goes well in the first phone call he seems to get what I want and why, so he says I will get back to you in a day or 2, fine no worries, well that time passed so I sent a nice PM asking if he had time blah blah, still nothing,
So I ring again convo went ok and then get promised a 20 min call back, yep 24 hours later I ring back again,
Asks if xx is in, yes can I speak to them yes no worries " who is it" I tell them who and he is then busy,
He will ring me back (AGAIN) I mention that no one returned calls from them and tbf didnt seems to care,
As i expected that return call hasnt happened so do I name and shame or just leave them to their own little world?

I also rang on Monday about a part which again they didnt return the call but that wasnt to the person I wanted to speak too, just a monkey from the way they talk on the phone and the questions they asked, you can tell if someone is clued up when you talk to them.

See the way I look at it they have had there chance at the pie, and this is when Im trying to spend money with them, what would they be like if something had gone wrong and I needed it sorting !!!! I hate to think.
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Last edited by bugeye_bob; 08 Jul 2010 at 11:15 AM.
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Old 08 Jul 2010, 10:39 AM   #2 (permalink)
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Re: When do you stop trying - short tale

Stop now and name and shame

Wasting your time just trying to get stuff done let alone if you have a problem

They could well be mega busy doing stuff but it just takes just one phone call to let you know and you would then be happy with that i think!!

Pure time wasters so annoying
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Old 08 Jul 2010, 05:02 PM   #3 (permalink)
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Re: When do you stop trying - short tale

Agree with above, name and shame.

They're obviously doing that well that they don't need your business or your 2 grand and probably couldn't cope with any more work, so we'd all be best off not adding to their already heavy workload. Also as I'm gonna need bits for my car shortly I'd like to show consideration to them and take my business elsewhere.

Honestly though, any company that can't even get the basics of customer service right isn't worth dealing with imo. If you do have any issues down the line how quick do you reckon they'll be to resolve the issue considering their blase approach to a potential customer?
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Old 08 Jul 2010, 05:08 PM   #4 (permalink)
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Re: When do you stop trying - short tale

Its next door to a place you find Aliens lol
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Old 08 Jul 2010, 05:16 PM   #5 (permalink)
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Re: When do you stop trying - short tale

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Its next door to a place you find Aliens lol
You mean the one in Nevada?
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Old 08 Jul 2010, 07:05 PM   #6 (permalink)
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Re: When do you stop trying - short tale

Id name and shame aswell as they might get the hint then when they hear people saying their bad for business, time wasters their are very annoying Im sure, what about doing directly to the overheads and say it to the management might get a result but after that Id take my business somewhere else but Id let them hear that Iam pis**d off first
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Old 09 Jul 2010, 09:56 AM   #7 (permalink)
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Re: When do you stop trying - short tale

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Its next door to a place you find Aliens lol
What AREA is it in?
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Old 09 Jul 2010, 10:33 AM   #8 (permalink)
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Re: When do you stop trying - short tale

you don;t mean a certain company thats currently getting a beating on scoobynet do you? lol
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Old 10 Jul 2010, 01:38 AM   #9 (permalink)
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Re: When do you stop trying - short tale

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What AREA is it in?
Area 51
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Old 10 Jul 2010, 09:38 AM   #10 (permalink)
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Re: When do you stop trying - short tale

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Area 51
+1
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Old 10 Jul 2010, 09:43 AM   #11 (permalink)
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Re: When do you stop trying - short tale

Another Area XX success story
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Old 10 Jul 2010, 10:01 AM   #12 (permalink)
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Re: When do you stop trying - short tale

In this economical climate you would think any new customer would be welcome, never mind one thats trying to spend more then a fiver.
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Old 10 Jul 2010, 10:05 AM   #13 (permalink)
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Re: When do you stop trying - short tale

Better phone a certain Plymouth company and get it sorted then.
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Old 10 Jul 2010, 10:11 AM   #14 (permalink)
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Re: When do you stop trying - short tale

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Better phone a certain Plymouth company and get it sorted then.
Still waiting, and its a bloody trek, I dont care how good they are that many miles and hours plus getting back when its ready etc is a pita
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Old 10 Jul 2010, 10:12 AM   #15 (permalink)
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Re: When do you stop trying - short tale

I can collect from Exeter airport....................done that before
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